Support

Need Help?

sos

Trying to get setup?  Here is the MyStorPal download guide to walk you through the process just in case you've hit a snag.

Please reach out directly to your self-storage facility if any of the following occur:

  1. If no account pulls up when you enter your phone number.  You’ll want to be sure your site has the correct phone number on file for you.
  2. You don’t receive an automated Email when you enter your phone number.  The automated Email is sent to the address on file, so you’ll want to check your spam/junk file, or reach out to your site to be sure they have the correct information on file for you.
  3. Finally, if any of the data (including account balances, payment dates, gate codes, etc.) that you see once your app is linked to your account looks incorrect, you'll need to contact your self-storage facility.  The app will show only what your facility has on file, so please reach out to them directly if any corrections are needed.

Thank you